Refund policy
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason, without needing to provide a justification. You then have a further 14 days to return the item to us.
- – Unused and in the same condition in which you received it
- – In its original packaging
- – Free from damage caused after delivery
Under the Consumer Rights Act 2015, if your item arrives faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. Contact us within 30 days of delivery with photos of the issue at hello@auriahouse.co.uk and we will resolve it promptly.
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We cover return shipping
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You cover return shipping
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| Stage | Timeframe |
|---|---|
| Right to cancel — notify us | Within 14 days of delivery |
| Return item to us | Within 14 days of cancellation notice |
| Refund processed | Within 14 days of receiving return |
| Faulty item — report deadline | Within 30 days of delivery |
- – Items that have been installed or used
- – Items damaged after delivery due to improper handling
- – Custom or bespoke orders (where applicable)
We do not offer direct exchanges. To receive a different item, please return your original order for a refund and place a new order.
Refunds are issued to your original payment method. You will receive an email confirmation once processed. Nothing in this policy limits or excludes your statutory rights as a UK consumer.